Customers are becoming more discerning when it comes to shipment and delivery opportunities. Transparency, flexibility and innovation are in more demand than ever before. In order to satisfy such requirements, we have been working constantly to develop our services. Not only are such matters as reliability and convenience of crucial importance, we have also been focussing on issues such as improving the quality of life in urban areas. The increasing pressure on cities prompted by traffic and the related noise and air pollution is triggering a major rethink – this is true of logistics, too. Hermes has seen the writing on the wall and is continually striving to shape responsible and future-proof logistics. In this sense, two issues are in particular focus: the expansion of digitisation and the use of alternative drives.