Here you will find important information about safety on the Internet.
Be sceptical when you receive shipment confirmations or other emails from companies you have not ordered anything from. Hermes does not send emails with additional claims. When these emails contain attachments or links, delete the email straight away. Under no circumstances should you open the attachment or links. These can contain malware that self-installs on your computer or smartphone. Hermes does not send such emails, nor are such sent on Hermes' behalf.
You can find more information on this in the section "Phishing emails".
Similar to postcards or emails, SMS senders or messages can also be faked and misused for spam or phishing. SMS sent by Hermes do not contain any links and the SMS always contains your consignment ID.
If you receive SMS messages regarding your parcels that deviate from this pattern, they were not sent by Hermes. Please ignore them, do not open any links to suspicious websites and do not enter any personal data there.
So-called "phishing" - derived from "password fishing" - is used to get a hold of confidential user data and passwords by sending out fake e-mails. These e-mails not just ask users to provide or update personal and confidential information but sometimes also offer links to fake websites of reputable companies and credit institutions to acquire the personal data when the the user tries to login. No reputable company will ever use e-mails to request passwords, credit card numbers or other data from you or ask you to update your customer data.
Please enter the Internet address manually each time and do not use any links from e-mails you receive. This could be an attempt at fraud. In your Hermes account we offer you a secure way to - if necessary- update your customer data yourself (e.g. address, email address, password etc.).
Hermes will never ask you (e.g. by email or by telephone or by SMS) to enter or transmit sensitive customer information for verification via the internet.
The payment of our service will be in cash and on the spot at the parcel shop or by Paypal via our website directly during the creation of a parcel label. If you receive a payment request by e-mail or by SMS, please ignore this and delete it. At Hermes the entire shipping costs must be paid in one amount. Therefore, no additional costs may be necessary for the recipient and will not be requested by us. These cases are phishing attempts. E-mails that demand a change of password or threaten to block your account may also be phishing attempts. Please do not enter any data in such cases.
There are some websites on the Internet that appear as if they are operated by one of the Hermes companies but are actually operated by thrid parties unknown to Hermes. These rogue sites try to trick unsuspecting users into installing harmful programs such as spyware, trojans, computer viruses or other harmful software.
Hermes is not at all responsible for these sites. Hermes would never ask you (either by email, or on its website) to update your browser or operating system for security reasons, nor would Hermes ask you to install additional software. To be able to get the most of the functions available on Hermes sites you simply require a recent version of your browser and a program that enables PDF documents to be displayed.
Data transmitted between your browser and the www.hermesworld.com website is safeguarded through the use of TLS (Transport Layer Security). All the data you enter is encrypted.
For more information, check your local information security office.