We at Hermes Europe GmbH (Hermes) are very serious about protecting your privacy and your personal data. This is why we place great store on ensuring that your data is secure and that, when we process your data, data protection law – and especially the EU's General Data Protection Regulation (GDPR) – is complied with. Furthermore, we deploy technical and organisational measures to ensure that your data is protected against unauthorised access by third parties.
This Privacy Statement applies to the following online offerings from Hermes:
- www.hermesworld.com (Hermes website)
Personal data is personal information that allows your identity to be inferred. This includes, for example, information such as name, address, telephone number or email address, but also information about surfing behaviour, provided that this information can be assigned to you directly or indirectly.
You can use the Hermes website without disclosing your personal data. However, if you contact us via the Hermes website, we collect and process your personal data for the purpose of contacting you.
2.1.1 Type of data and purpose of processing
Each time you visit the Hermes website, certain data from the end device accessing the site is captured by our webservers and temporarily stored. This includes the following data:
This data is collected to ensure the functionality of the website. Furthermore, the data serves to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.
Moreover, the IP address is used for so-called geo-localisation (IP geo-location) because on our websites you should get the information you are looking for - and this in the language that is probably most familiar to you. To ensure this, we process your IP address when you visit our website in order to direct you to the website of the respective Hermes subsidiary that is suitable for you.
2.1.2 Legal basis
The legal basis for temporarily storing your data can be found in Article 6.1(f) of the GDPR. Our legitimate interest in processing the data lies in the data collection and processing purposes mentioned above.
2.1.3 Length of storage
Data is deleted when it is no longer necessary to fulfil the purpose for which it was captured. The data is deleted at the earliest after seven days, but no later than 32 days.
The collecting and processing of data for the purposes mentioned in this section are necessary to operate the Hermes website. As a consequence users have no grounds to raise objection.
3.1.1 Type of data and purpose of processing
When you use the Hermes website, our analysis service – Webtrekk GmbH – collects and processes the following data:
The data is collected using a tracking pixel integrated into the Hermes website (and its sub-pages) and cookies set by Webtrekk.
With the help of the data collected, the analysis service enables us to analyse the surfing behaviour of our users. We are able to compile information about the use of the individual components of our website by evaluating the data obtained. This helps us to continuously improve our website and its user-friendliness. This analysis of usage is carried out in such a way that neither we nor the analysis service can identify the individual user.
3.1.2 Legal basis
3.1.3 Length of storage
The data is deleted as soon as it is no longer required for our analysis purposes. The session cookie with its session ID become invalid and are deleted at the end of a user's visit to the website. The permanent cookie with its long-term ID become invalid and are delete after a period of six months. All data gathered by the analysis service are blocked after 14 months at the latest.
You can object to Webtrekk using your data to analyse your use of the website by clicking on the button:
By clicking on the button, a cookie with the name ‘webtrekkOptOut’ from the domain hermesworld.com is stored on the corresponding terminal and instructs the analysis service Webtrekk not to collect or process data from this end device any longer. This objection will remain valid until the cookie is deleted from the end device.
3.2.1 Type of data and purpose of processing
This website supports retargeting techniques from the company Adform (https://site.adform.com/).
This technology makes it possible to address internet users to other websites with advertising who have already visited this Hermes website, who have seen our advertising banners on other websites or who, according to statistical criteria, may be interested in our services. For more information about this technology, please visit https://site.adform.com/datenschutz-opt-out/.
For retargeting purposes, the Hermes website stores an Adform cookie on your end device, which is recognized by other websites and is used as the basis for advertising specific to your end device. Furthermore, Adform only collects anonymous data (see below for a description of the data) which cannot be traced back to you. Data that could identify your end device (e.g. Mac address, IMEI, etc.) is not collected.
The following data is collected by Adform:
3.2.2 Legal basis
3.2.3 Length of storage
Cookies set by Adform become invalid and are deleted from your end device after 30 days.
Objections to the use of Adform's retargeting can be raised at any time by visiting: https://site.adform.com/datenschutz-opt-out/. When you raise an objection, a cookie is stored on the relevant end device that instructs Adform not to gather or process any more data from this end device. This objection will remain valid until the 'objection cookie’ is deleted.
This Hermes website uses conversion tracking from Google Inc. to measure the success of online advertising. You can find more information on conversion tracking by visiting http://www.google.com/policies/technologies/ads.
3.3.1 Type of data and purpose of processing
Conversion tracking works as follows: if a user clicks on a Hermes ad that was placed via Google Adwords and this ad leads to this Hermes website, a cookie is set on the user's end device.
This cookie not only enables Google to recognize that this website user has clicked on the ad and has been redirected to our website, it also recognizes whether this user has carried out certain actions on our website.
This information is then used by Google to provide us with anonymous usage statistics about our website. We cannot assign this information to any particular user: no personal information about the identity of the user is disclosed.
3.3.2 Legal basis
3.3.3 Length of storage
The cookie used for the purpose of conversion tracking becomes invalid and deleted from the relevant end device after 30 days.
Objections to Google's conversion tracking can be raised with Google at any time. The user can change settings for displaying (personalised) ads by visiting https://support.google.com/ads/answer/2662922?hl=en. If you disable personalised advertising, Google will not set any cookies.
Alternatively, objections can also be recognized by generally disabling the storage of cookies in the browser's end device or by blocking the www.googleadservices.com domain.
This Hermes website uses analysis and optimization tools from wiredminds GmbH (www.wiredminds.de/en).
3.4.1 Type of data and purpose of processing
If necessary, data is collected, processed and stored, from which user profiles are created under a pseudonym. Wherever possible and reasonable, these usage profiles are completely anonymized. Cookies can be used for this purpose. Cookies are small text files that are stored in the visitor's Internet browser and serve to recognize the Internet browser. The collected data, which may also contain personal data, will be transmitted to wiredminds or collected directly by wiredminds. wiredminds may use information that is left by visiting the websites to create anonymized usage profiles. The data obtained without explicit consent of the affected person will not be used to personally identify the visitor of this website and will not be merged with personal data of the bearer of the pseudonym. Whenever IP addresses are recorded, their immediate anonymization takes place by deleting the last number block.
3.4.2 Legal basis
The gathering and processing of your data for analysis and optimization purposes can be objected to at any time by clicking on the button:
By clicking on the button, a cookie with the name ‘wiredmindsOptOut’ from the domain hermesworld.com is stored on the corresponding terminal and instructs the wiredminds not to longer collect or process data any longer from this end device. This objection will remain valid until the cookie is deleted from the end device.
If you contact us using a contact form, or by telephone or e-mail, your personal data will be collected and stored.
We use the data collected solely for the purpose of answering your inquiry. If this is necessary to answer your inquiry, we will also transmit the data to the respective Hermes company (for example, data will be transmitted to Hermes Logistik GmbH & Co KG, headquartered in Austria, if you require information about Hermes services in Austria).
We will delete the data arising in this context when its storage is no longer required for the purpose of contacting each other or - in the case of statutory retention obligations - shall limit processing.
Provided the contact between us is to conclude a contract, the legal basis for processing your data can be found in Article 6.1(b) of the GDPR. In all other cases, the legal basis can be found in Article 6.1(f) of the GDPR. Our legitimate interest in processing your data in this case is to be able to respond to your inquiries.
If your reason for contacting us is not for the purpose of initiating a contract, you have the right to object to having your personal data processed. If you do object, it might be that correspondence will have to be discontinued. All personal data gathered in this context will then be deleted should you raise objection.
With respect to your personal data, you have the following rights in your dealings with Hermes:
If you have given us your consent to use your personal data (for example by activating the share buttons of social plugins), you have the right to revoke this consent at any time without giving reasons with effect for the future.
You can also assert any rights of objection not expressly stated here against the person listed below for data protection matters at Hermes.
If you wish personal data to be deleted, we may under certain circumstances be required by law to store this data for a certain period, for example for tax or accounting purposes. In this case we will delete the data immediately after the storage period has expired.
If your personal data has been incorrectly recorded, you can have this corrected at any time by contacting us personally.
If you have any questions relating to the gathering, processing or use of your personal data or relating to information, rectification, restricting processing, objections or to the portability of your data, please contact:
Hermes Europe GmbH
Data Protection Officer / Datenschutzbeauftragter
Essener Straße 89
Please make sure that you provide us with your complete contact details (first name, surname and address) when making your inquiry as this is the only way we can clearly identify you and answer your enquiry quickly.
The Hermes Group offers a wide range of logistics services. These services are provided by independent companies in terms of data protection law in Germany and Europe. If you require information on specific services such as parcel delivery, shipping of goods, services of foreign companies or the like, please visit the website of the respective company. You are welcome to use the links on the homepage of this website for this purpose.
You have the right to appeal to the data protection supervisory authorities with respect to Hermes processing your personal data. The competent supervisory authority in connection with postal services is the The Federal Commissioner for Data Protection and Freedom of Information, Husarenstr. 30, 53117 Bonn (https://www.bfdi.bund.de).
Pursuant to Article 4.7 of the GDPR, the controller is
Hermes Europe GmbH
- represented by Executive Board Carole Walker (Chairwoman), Marc Dessing, Frank Rausch, Dr. Georg Rau –
Essener Straße 89
Tel.: +49 / 40 / 53755 – 0
Fax.: +49 / 40 / 53754 – 870