Returns management: one of the keys to success

Returns are an integral part of any distance selling business operation. It is impossible to avoid them altogether, but they can be kept to a minimum by ensuring that all processes are professionally managed. Hermes Fulfilment can advise you on how to reduce the amount of returns your business has to deal with. It can also manage your entire returns process. We can respond to complaints and take care of all the associated activities – from receiving returns through product reprocessing or repair to repacking. We will also issue credits and ensure that your customers are refunded as quickly as possible. In other words: while you concentrate on your core business, we handle the rest. Fast, efficient and with the highest quality.

  • Design and implementation of returns management concepts
  • Processing of small and large-volume items
  • Automatic capture of data, including the reason for the return
  • Inspection of incoming returns
  • Assessments (e.g. of textiles, electrical appliances) according to individually determined criteria
  • Repairs, replacement of parts, reworking, cleaning, etc.
  • Warranty inspections for all kinds of more complex items and checks on electronic items
  • Repacking in the original packaging
  • Quick return to the picking warehouse, if necessary recycling/disposal
  • Complaints management (i.e. credit notes to customers and inventory postings)

Customer Care

Using leading-edge technologies and call centre agents trained to meet your needs we make sure that your customers feel well looked after.

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Financial Services

Hermes Fulfilment offers you all the means of payment that distance selling retail formats need to be able to offer.

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Hermes Fulfilment GmbH

Zentrale & Retourenbetrieb
Bannwarthstrasse 5
22179 Hamburg