Full service from one and the same partner

Hermes Fulfilment develops national and international full service e-commerce solutions for companies in the online and store based retail sectors. With our full service proposal we support and advise you with the management of your entire supply chain. We ensure that all the processes in the fulfilment chain, from your online store through payment management and warehousing to returns management, are perfectly tailored to the exact requirements of your business – either with our complete service package or with complementary partial solutions. Backed by our extensive expertise, over 5,000 motivated employees and highly competitive partner companies, some of which also belong to the Otto Group, we work hand in hand with you to develop a modular full service concept.

Are you looking for a complete package solution that is fully tailored to all your online trading requirements or do you want to enhance your strengths with individual service packages? Hermes Fulfilment is your partner for scalable and perfectly tailored solutions from one and the same partner.

Insights into the processes at Hermes Fulfilment

A German television team looked behind the scenes at Hermes Fulfilment and followed the process behind an online order.

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Returns management

It is impossible to avoid returns altogether, but we can advise you on how to reduce the amount of returns your business has to deal with.

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Financial Services

Hermes Fulfilment offers you all the means of payment that distance selling retail formats need to be able to offer.

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We operate three high-performance logistics centres for small and large-volume items and organise your entire product flow for you.

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Customer Care

Using leading-edge technologies and call centre agents trained to meet your needs we make sure that your customers feel well looked after.

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Hermes Fulfilment GmbH

Zentrale & Retourenbetrieb
Bannwarthstrasse 5
22179 Hamburg