Your customer data: It's safe

Anyone who ships more than 450 million packages throughout Europe every year, likes Hermes does, naturally has a lot of data: data about companies as well as private individuals. Whether it is the type of good, the number of items ordered, the delivery address or the method of payment - Hermes ensures that this data is handled confidentially and protected from misuse.

It starts with the fact that, as a German company, Hermes – like its parent company, the Otto Group – is subject to German data protection laws, which are considered among the most stringent in the world. But that is not enough: Beyond regular contact with the Federal Commissioner for Data Protection, Hermes has internal data protection officers who continually update their training and who are also subject to regular evaluations by the Otto Group’s auditing department.

A few examples can help show how seriously Hermes takes data protection:

  • The IP addresses of computers that access Hermes sites are anonymised automatically.
  • Personal data is only saved on a voluntary basis - such as when someone registers at myhermes.de
  • Signatures on electronic clipboards and similar devices are only transmitted in encrypted form
  • All data processing programs have been developed by Hermes itself and do not have external interfaces.
  • Personal data that is collected - such as at myhermes.de - is never provided to third parties.

Here you will find more detailed information about data protection at Hermes.