Hermes is offering a unique money back delivery guarantee to provide peace of mind for retailers and their customers during the Christmas peak period. This is the latest in the long line of investments the leading consumer delivery specialist has made this year to ensure high levels of service for its current retail clients.
The terms of the commitment apply to every parcel that enters the Hermes network, with a UK mainland address, by 23.59 on Friday 20 December. It guarantees that there will be will a minimum of one delivery attempt made to make sure parcels are received in time for Christmas. This will enable retailers to avoid disappointing online shoppers by guaranteeing that presents are delivered on time as well as safeguarding against the impact of extreme weather conditions in the lead up to Christmas.
Earlier this year, Hermes announced plans to expand its operational infrastructure in preparation for an expected surge in parcel volumes during the Christmas peak. This will see the doubling of hubs within the network along with the opening or expansion of six depots to increase capacity by more than 15 per cent. In addition to this, Hermes has also opened a new £6 million call centre to provide additional customer service and increase the number of lifestyle couriers from 7,500 to 9,500 that handle final mile delivery six-days a week.
Gary Winter, Sales & Marketing Director of Hermes UK explains: “This is the first time a consumer delivery company has been willing to make a guaranteed commitment to help ensure people receive their Christmas presents on time. It demonstrates not only our innovation but also the confidence we have in our operations and is designed, once again, to help give our customers a competitive edge.”