Hermes Services

To find out more about our services, please e-mail us and we will be in contact soon.

International delivery

International

Delivering and returning parcels has never been easier with Hermes. Our improved integration process along with our choice and scale now gives you access to local couriers in over 190 countries and the largest ParcelShop network in Europe.

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ParcelShop

myHermes ParcelShop provides your customers with a new, more flexible option for receiving or returning parcels. We operate a network of over 4,500 nationwide ParcelShops which are open 7 days a week.

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Hermes Parcel Returns - easy way to return your parcel

Parcel Returns

Our simple and easy Parcel Returns process allows your customers to return unwanted items within minutes of visiting the website. Customers can return multiple parcels at once and choose from our 3 day or 2 day fully tracked service.

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Standard Service

Hermes offer a fully tracked 2 day service with a first time delivery success rate of up to 95% (Industry average 93%).*

*Source: IMRG Valuing Home Delivery

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Next Day & Stated Day

Hermes Next Day service enables you to offer time sensitive customers a fast, efficient service at a competitive rate.

Hermes Stated Day service allows you to capitalise on key occasions such as Birthdays or Anniversaries by enabling parcels to be delivered on a specific day for that extra wow factor.

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Proof of Delivery

Hermes now offer a range of state of the art Proof Of Delivery services; offering peace of mind and reassurance to you and your customers for those parcels requiring confirmation of receipt or a guaranteed handover.

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SMS Messaging

Research indicates that over 84% of customers prefer to be kept informed of when their parcel is due to be delivered* Hermes SMS solution enables you to choose exactly when your customer receives a message, in addition you can personalise your message for each tracking point.

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Management Information

Our Management Information reporting has been developed to meet all of your requirements and those of your customers. Reports include speed of service, undelivered parcel analysis, enquiries & claims and pre-advice reporting.

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Parcel Returns

Our simple and easy Parcel Returns process allows your customers to return unwanted items within minutes of visiting the website. This web-based service enables customers to return multiple parcels at once and choose from our 3 day courier delivery or 2 day ParcelShop drop off service, which includes complete visibility with end-to-end web tracking.

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Our Contact Details


Hermes UK

Capitol House,1 Capitol Close
Morley, Leeds, LS27 OWH
United Kingdom