Hermes Services

To find out more about our services, please e-mail us and we will be in contact soon.

International delivery

International

Delivering and returning parcels has never been easier with Hermes. Our improved integration process along with our choice and scale now gives you access to local couriers in over 190 countries and the largest ParcelShop network in Europe.

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ParcelShop

myHermes ParcelShop provides your customers with a new, more flexible option for receiving or returning parcels. We operate a network of over 4,500 nationwide ParcelShops which are open 7 days a week.

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Hermes Parcel Returns - easy way to return your parcel

Parcel Returns

Hermes Parcel Returns allows your customers to return unwanted items within minutes. Our web-based service enables your customers to quickly return parcels, choosing from our Courier Collection or ParcelShop drop off services.

Hermes Parcel Return includes complete visibility with end-to-end tracking and gives your customer total choice of how, where and when the parcel is returned.

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Standard Service

Hermes offer a fully tracked 2 day service with a first time delivery success rate of up to 95% (Industry average 93%).*

*Source: IMRG Valuing Home Delivery

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Next Day

Our Monday to Saturday * service allows your customers to order a parcel and know which day it will be delivered on.

As well as knowing when their parcel will arrive, it also gives your customers a fully tracked Next Day delivery service, more convenient delivery options and the ability to shop from home for those last minute all important orders.

*Monday – Sunday if you use our 7 Day Service

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Proof of Delivery

Hermes now offer a range of state of the art Proof Of Delivery services; offering peace of mind and reassurance to you and your customers for those parcels requiring confirmation of receipt or a guaranteed handover.

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SMS Messaging

Research indicates that over 84% of customers prefer to be kept informed of when their parcel is due to be delivered* Hermes SMS solution enables you to choose exactly when your customer receives a message, in addition you can personalise your message for each tracking point.

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Management Information

Our Management Information reporting has been developed to meet all of your requirements and those of your customers. Reports include speed of service, undelivered parcel analysis, enquiries & claims and pre-advice reporting.

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Parcel Returns

Our simple and easy Parcel Returns process allows your customers to return unwanted items within minutes of visiting the website. This web-based service enables customers to return multiple parcels at once and choose from our 3 day courier delivery or 2 day ParcelShop drop off service, which includes complete visibility with end-to-end web tracking.

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Our Contact Details


Hermes UK

Capitol House,1 Capitol Close
Morley, Leeds, LS27 OWH
United Kingdom