Hermes Services

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International delivery


Delivering and returning parcels has never been easier with Hermes. Our improved integration process along with our choice and scale now gives you access to local couriers in 20 countries and the largest ParcelShop network in Europe.

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myHermes ParcelShop provides your customers with a new, more flexible option for receiving or returning parcels. We operate a network of over 5,000 nationwide ParcelShops which are open 7 days a week.

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Hermes Parcel Returns - easy way to return your parcel

Parcel Returns

Our simple and easy Parcel Returns process allows your customers to return unwanted items within minutes of visiting the website. Customers can return multiple parcels at once and choose from our 3 day or 2 day fully tracked service.

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Standard Service

Hermes offer a fully tracked 2 day service with a first time delivery success rate of up to 95% (Industry average 83%).*

*Source: IMRG Valuing Home Delivery

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Next Day & Stated Day

Hermes Next Day service enables you to offer time sensitive customers a fast, efficient service at a competitive rate.

Hermes Stated Day service allows you to capitalise on key occasions such as Birthdays or Anniversaries by enabling parcels to be delivered on a specific day for that extra wow factor.

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Proof of Delivery

Hermes now offer a range of state of the art Proof Of Delivery services; offering peace of mind and reassurance to you and your customers for those parcels requiring confirmation of receipt or a guaranteed handover.

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SMS Messaging

Research indicates that over 84% of customers prefer to be kept informed of when their parcel is due to be delivered* Hermes SMS solution enables you to choose exactly when your customer receives a message, in addition you can personalise your message for each tracking point.

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Management Information

Our Management Information reporting has been developed to meet all of your requirements and those of your customers. Reports include speed of service, undelivered parcel analysis, enquiries & claims and pre-advice reporting.

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International Service

Hermes makes delivering and returning parcels easy with our new International delivery service. (This service is only available if you are shipping over 100,000 parcels per annum.)

Here are four reasons to go International with Hermes:

Simple Integration

One point of contact to manage your entire International delivery proposition.

One label throughout the parcel journey which means no re-labelling, no errors and delays for your customers.

One single point of parcel tracking for your customers at

Choice and Scale

We are local to your customers Internationally with access to the largest ParcelShop network in Europe with over 36,000 stores and local couriers across 20 countries.

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International Returns Made Easy

50% of consumers don’t buy from overseas retailers because of the potential hassle of returning an item.*

Our returns process is just as simple as delivering and is managed by our International delivering team to ensure that parcels are returned quickly and safely.

*Source: Parcel Deliveries 2013 Usage & Attitudes Survey

20 International Countries

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, Slovakia, Spain, Sweden, Switzerland and United Kingdom.

Parcel Returns

Our simple and easy Parcel Returns process allows your customers to return unwanted items within minutes of visiting the website. This web-based service enables customers to return multiple parcels at once and choose from our 3 day courier delivery or 2 day ParcelShop drop off service, which includes complete visibility with end-to-end web tracking.

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Our Contact Details

Hermes UK

Capitol House,1 Capitol Close
Morley, Leeds, LS27 OWH
United Kingdom