Hermes Parcel Returns
Two simple options, one great returns experience
Our Hermes Courier Returns option allows you to add a personal touch to your returns process with a local courier doorstep collection.
Your customers simply contact you directly to arrange a collection.
And we do the rest, getting your parcel back to you by Day 3.
Key features of Hermes Parcel Returns:
- Personal Doorstep Collection We will collect an unwanted parcel right on the doorstep
- Stated 6 Day Collection Choose a day of collection up to 7 days ahead, Monday to Saturday
- 3 Day Service Returned parcels will be delivered back to you by Day 3
- Untracked or Tracked options available We’ll give you the option to access a fully tracked service if your customer uses our intelligent returns portal
- Choice of booking options Your customers can contact you directly to book a collection or can arrange this themselves using our self serve consumer portal
- ETA for Collection We can provide your customer with a 4 hour time-window for collection if you add-on our new ETA service