Hermes Parcel Returns


Two simple options, one great returns experience

Our Hermes Courier Returns option allows you to add a personal touch to your returns process with a local courier doorstep collection.

Your customers simply contact you directly to arrange a collection.

And we do the rest, getting your parcel back to you by Day 3.

Key features of Hermes Parcel Returns:

  • Personal Doorstep Collection We will collect an unwanted parcel right on the doorstep
  • Stated 6 Day Collection Choose a day of collection up to 7 days ahead, Monday to Saturday
  • 3 Day Service Returned parcels will be delivered back to you by Day 3
  • Untracked or Tracked options available We’ll give you the option to access a fully tracked service if your customer uses our intelligent returns portal
  • Choice of booking options Your customers can contact you directly to book a collection or can arrange this themselves using our self serve consumer portal
  • ETA for Collection We can provide your customer with a 4 hour time-window for collection if you add-on our new ETA service