We update your customers so you don’t have to
Hermes Parcel Manager can help you provide the right information to your customers.
Without the added cost of a direct contact!
Our Hermes Parcel Manager service helps you proactively update your customers on the progress of their parcel delivery.
Through a combination of either SMS, Email or Mobile App Push notifications, our real-time parcel updates mean your customers are always kept informed.
Key features of Parcel Manager:
- 2 Key Parcel Journey Updates We will tell your customers when our courier has their parcel and confirm when it has been delivered. More updates available on request.
- Choice of 3 notification options You can decide how we tell your customers, from a choice of Email, SMS or Mobile App Push.
- ETA Timeslot We can provide a 4 hour delivery time window in your customer’s update if you add on our ETA Service.
- Tracking We will include either a tracking number or a link so your customers can track our progress themselves.
- Standard and Next Day Delivery We give you the option to add Hermes Parcel Manager to both our Next Day and Standard delivery services.
- Personalisation You can add your logo with our Email option and can tailor the message to suit your brand. Subject to availability.