Hermes Services

How many people pay attention to the sales messages you send them?

Over 97% of SMS messages are read within 5 seconds of being received.

It’s a channel proven to deliver results!

Hermes Messenger is a new online SMS platform, designed to help you easily communicate with your customers. From a single message, to a campaign of thousands, Hermes Messenger lets you create, personalise and send your own SMS messages, directly from a self-serve online platform. You can easily manage your contacts, provide valuable information and hold 2-way conversations with your customers, attaching anything from web links to videos.

Offering a great alternative to the high street - because we deliver all day

Our fully tracked Sunday Delivery service allows 85% of the UK Mainland population to order a parcel on a Saturday for Next Day delivery on a Sunday.

All driven from our state of the art Warrington Hub!

Hermes' Sunday Delivery Service is designed so your customers can receive those all-important parcels outside of Sunday opening hours.

Putting choice and convenience at the heart of every online shopping and parcel delivery experience

We believe that consumer choice and convenience should be at the heart of every online shopping and parcel delivery experience.

We have launched ETA to remove this hassle for your customers by giving them an allocated time window for delivery and collection.

ETA helps you enhance the customer experience by giving your customers more accurate information about their parcel delivery or collection.

We update your customers so you don’t have to

Hermes Parcel Manager can help you provide the right information to your customers.

Without the added cost of a direct contact!

Our Hermes Parcel Manager service helps you proactively update your customers on the progress of their parcel delivery.

Through a combination of either SMS, Email or Mobile App Push notifications, our real-time parcel updates mean your customers are always kept informed.

We could tell you where we deliver, but it's quicker to tell you where we don't

Hermes International provides you with the global expertise and knowledge to ensure your customers receive the best delivery experience.

The service is supported by our trusted network partners and includes access to our worldwide, fully tracked routing system.

The retailer’s convenient, local click and collect solution

Hermes ParcelShop provides your customers with a new, more flexible option for receiving or returning parcels.

We operate a network of over 4,500 nationwide ParcelShops which are open early till late, 7 days a week.

Two simple options, one great returns experience

Our Hermes Courier Returns option allows you to add a personal touch to your returns process with a local courier doorstep collection.

Your customers simply contact you directly to arrange a collection.

And we do the rest, getting your parcel back to you by Day 3.

Enhancing your final mile solution

Would you like to enhance your final mile solution by offering your customers a multichannel delivery service?

With a 95% first-time delivery success rate, Hermes could be the carrier for you.

Using Hermes allows your customers to choose from one of our several delivery solutions.

Faster delivery for the orders your customers can’t wait to get

Hermes can help you provide your customers with a quicker delivery service for those more urgent purchases.

Or the orders they just can’t wait to get!

Our fully tracked Monday – Saturday Next Day service allows just under 99% of the UK Mainland population to order a parcel for delivery the next working day.

Delivering peace of mind to your customers

Hermes’ flexible delivery service means your customers don’t have to be home to receive their parcels.

But what if they don’t want them delivered to a safe place?

We offer a choice of two Proof of Delivery options designed to provide you and your customers with that extra peace of mind.

Research indicates that over 84% of customers prefer to be kept informed of when their parcel is due to be delivered* Hermes SMS solution enables you to choose exactly when your customer receives a message, in addition you can personalise your message for each tracking point.

Our Management Information reporting has been developed to meet all of your requirements and those of your customers. Reports include speed of service, undelivered parcel analysis, enquiries & claims and pre-advice reporting.