Data Protection Statement


Hermes is pleased that you have visited our website and are interested in our services. We attach extremely high priority to the protection of your personal data throughout the entire business process, as we are keen to ensure that you feel secure when using our website.

The aim of this document is to provide you with information about the nature, scope and purpose of the collection and use of personal data and can be accessed at any time via our website.

Data collection on visits to our website

With every visit by a user to the website of Hermes, certain data is temporarily stored and processed by our web servers in a protocol file. The following data is stored in a protocol file on each access to our website:

  • the anonymized IP address of the requesting computer
  • the date and duration of the user’s visit
  • the identification data of the browser and operating system type used
  • the web pages of Hermes which the user visits
  • the length of visits to certain pages and page interaction
  • the website from which the user has accessed our website

This data is analysed by Hermes internally for statistical purposes and to improve our website and is deleted after a predetermined period.

For the same purposes some data is also passed on to our statistics service provider, Webtrekk GmbH. Collection is carried out through a pixel which is integrated on each website. The following data is collected:

  • Request (name of the requested file)
  • Browser type/ version
  • Browser language
  • Operating system used
  • Internal resolution of the browser window
  • Screen resolution
  • Java script activation
  • Java on/off
  • Cookies on/off
  • Colour depth
  • Referring URL (the last page you visited)
  • IP address – this is immediately anonymised and deleted after processing
  • Access time
  • Clicks
  • Form content (for free text fields, only the information “completed” or “blank” will be transmitted)

We also use an independent service provider, Lead Forensics, on some pages to record and collect the following information regarding visits to our website:

  • the IP address of the requesting computer (this data is not anonymised)
  • the date and duration of the user’s visit
  • the web pages which the user visits within this website

On any visit to our website, we aim to provide you with the information you are searching for in the language with which you are probably most familiar. In order to ensure this, we and other companies of the Otto groups European logistics division based in other countries each offer their own specific website. In order to be able to guide you as directly as possible to the appropriate website, we use your IP address when a web page is called up for a so-called IP geolocation.

Use and transmission of personal data

We store the personal data you have provided if this is required in order to answer your enquiry. This data is only passed on to other companies within the Otto groups European logistics division and only if this is necessary in order to answer your enquiry. This may be the case e.g. if you request information regarding the services of the Austrian or Italian Hermes companies.

For statistical purposes and to improve our website some data is passed on to our statistics service provider Webtrekk GmbH. Webtrekk GmbH is certified by the German technical inspection agency TÜV Saarland for data protection in web controlling software. The certification process includes an on-site audit at Webtrekk in Berlin and at the hosting location, where the collection and processing of tracking data are checked for compliance with data protection provisions and data security.

The certification was based on the following:

  • the requirements catalogue Data Protection - V1.3,
  • the statutory provisions on data protection,
  • the principles of IT security using state-of-the-art technology, on the basis of basic IT protection according to the BSI [German Federal Office for Information Security] and ISO 27000,
  • the audit report TR00969.

For analytics purposes some data is also passed on to our service provider Lead Forensics. Lead Forensics analyses the data and provides Hermes with details of website visitors that have accessed our website from businesses only (the fixed IP address of the website visitor is matched to a business). We may then use this information to provide potential business customers with details of services that we offer. Any IP addresses which are recorded as part of this process, which could potentially be linked to individual website visitors, are deleted and not used by Hermes or any third party company.

Use of social plugins

This website uses social plugins (Facebook's Like button, Twitter, Google +1, Xing).

When you visit our website, the social share buttons are deactivated by default. This means that at this stage no information is sent to any third parties unless you decide to take some further action. Therefore, before you can use the buttons, you first need to activate them. The buttons will then remain active until you deactivate them again, or until you delete your cookies (see 'Use of Cookies'). Activating the social share buttons establishes a direct connection to the server of the respective social network. The actual content of the button is transferred from the social network directly to your browser and from there it is integrated in the site.

Once the buttons have been activated, the respective social network may gather data from your computer regardless of whether your click their button or not. Please note that we do not have any influence whatsoever on the scope of data gathered from your system by the social networks through their buttons. For details of the purpose and scope of the data gathered and how the respective social networks process and use this data as well as details of your rights and the relevant setting options to protect your privacy, please refer to the data protection/privacy policies or the respective social networks.

If you are simultaneously logged in to a social network, your visit to our website may be allocated to your user account there. If you are a member of a social network and do not want it to associate any information about your visit to our site to you membership data stored with the network, log out of the social network before you activate the social share buttons.

Use of “cookies”

In order to expand the functional range of our website and to make the use of our website more convenient for you, we use so-called “cookies”, which allow us to store data on your computer when accessing our website. You can prevent the storage of “cookies” on your computer by selecting the appropriate settings in your browser, although this may restrict the range of functions of our website.

Information rights

You have the right to obtain information regarding your stored personal data, their origin, recipients and the purpose of the storage at any time. This information can be obtained from the Data Protection Officer of Hermes. Further information on data protection can be found on the respective websites of the other companies of the Otto groups European logistics division.


Hermes Europe GmbH
Data Protection Auditor/Datenschutzbeauftragter
Essener Strasse 89
D-22419 Hamburg