Computer Workspace

Laying the foundations for breaking records and future growth

Martijn de Lange, Chief Operating Officer, Hermes

10th Feb 2016

Hermes chief operating officer Martijn de Lange outlines how the company is planning to be the best and break records in 2016.

The summer of 2016 promises to be a true celebration of sport. All eyes will turn to France in June when a record-breaking number of home nations compete in Euro 2016. Commiserations to our Scottish readers but they will be able to cheer on Andy Murray as he bids for a second Wimbledon crown in July. And if that is not enough, the sporting world will descend upon Rio in August for the Olympic Games, where Usain Bolt is planning to break his own world records.

Online breaking records

As the old saying goes, ‘records are there to be broken’, but that is not just limited to sport, as the IMRG Metapack UK Delivery Index recently revealed. 2015 was another record-breaking year for money spent online and the number of parcels processed. The index said there was a 15.7% growth in retail parcel volumes for the whole of 2015, compared with the previous year, which exceeded the 13% figure that was forecasted at the beginning of the year.

In light of this continued growth, carriers have an obligation to the retail industry to constantly invest in their infrastructure to ensure they have the capability to fulfil increased volumes, especially during those periods of intense activity. In a previous blog entry we explained why it was crucial for delivery firms to “not rest on their laurels”, and we, at Hermes, have already illustrated our commitment to growth in 2015 by announcing an £18m investment in new technology.

This commitment has been further exemplified by the recent announcement that we are to build a state-of-the-art automated parcel distribution hub in Rugby, Warwickshire. The £31m development will be the largest single investment in our history and will ensure we can continue to provide exceptional levels of service in light of continued business growth.