Hermes is Germany's largest post-independent logistics service provider for deliveries to private customers. With over 14,000 ParcelShops in Germany, the company comes with Europe's largest nationwide network of receiving offices for private parcel shipments. Whether in the nearest kiosk, bakery or even in dry cleaners, Hermes relies on personal contact with its customers and opening hours which also accommodate working people. Mail order companies also use the ParcelShops as an alternative delivery address and customers can choose to pick up their consignments there at their own convenience.
Already one in three B2C parcels in Germany are delivered by the Hermes making HLG one of the most important specialists in private front door deliveries with one million customer contacts every day. More than 99 percent of shipments arrive on time and safely with the recipient. This is achieved through our variety of customer-oriented services such as three-hour delivery time slot, text messages for direct deliveries to a ParcelShop, Saturday deliveries, deliveries left with neighbours, holiday storage etc.
The Hermes delivery network allows to deliver a shipment up to four times without applying any surcharges - a unique service in Germany. An integrated electronic information system provides a complete "shipment history" so that clients and end customers can track their shipments via the internet and retrieve all the important information at all times.